Lauren Pease

Professional Experience:

 

ACTEX Learning | Portsmouth, NH | January 2018 - Present

Vice President, Operations | November 2023 - Present

Director, Operations and Product Management | January 2019 - November 2023

Software Product Management

• Led the development and launch of 4 software products and 2 platforms, increasing user adoption by 30% and revenue by 20%

• Worked with stakeholders to set product goals, vision, and key performance indicators (KPIs)

• Used data analytics tools to monitor product performance and make ongoing enhancements

• Created a system for customer feedback to guide feature prioritization and development

IT Project Management

• Oversaw a team of 15+ engineers, designers, QA testers, and 5+ external agencies, using Agile methods for timely and top-quality releases

• Directed major IT projects using Agile, cutting delivery time by 25%

• Ran daily stand-up meetings, planned sprints, and led project reviews

• Controlled project budgets, schedules, and resources to ensure punctual and cost-effective completion

Website Management

• Managed high-traffic e-commerce websites, increasing user engagement by 45%

• Implemented SEO best practices, boosting organic traffic by 31%

• Collaborated with marketing and content teams to align with brand strategy

• Conduct risk assessments through SWOT analysis 

Senior Product Manager | January 2018 - January 2019

• Kept product documents up to date, such as specs, user guides, and release notes

• Worked with development teams to prioritize feature lists in line with business goals

• Helped develop and launch new software products, focusing on user experience and interface design

 

ANN INC. | Kittery, ME | December 2016 – February 2018

Operations Manager

• Created sales strategies and ran promotions that increased sales by 15% each year

• Managed a team of 20+ employees, handling scheduling, training, and performance.

• Tracked KPIs and took action to meet performance goals

 

DrFirst, Inc. | Gilbert, AZ | April 2015 – November 2016

Associate Product Manager

• Assisted in developing and executing product strategies with the product management team

• Conducted user research and usability testing to inform product improvements

• Generated and presented market analysis reports to the team

• Managed product documentation, including user guides and release notes

• Coordinated with customer support to resolve product inquiries

• Helped create product training materials for internal teams

 

Atticue | Mesa, AZ | May 2013 – April 2015

Software Marketing Coordinator 

• Executed multi-channel marketing campaigns, boosting brand awareness by 15%

• Managed social media content, increasing follower engagement by 20%

• Planned and organized promotional events, ensuring seamless execution

• Conducted market research to support strategic decision-making

• Assisted in creating marketing collateral like brochures, newsletters, and email campaigns

• Tracked and reported campaign performance using analytics tools, providing optimization insights

 

Skills:

Applications: Asana | Constant Contact | Figma | GitHub | Google Drive | HubSpot | Jira | Microsoft Clarity | Microsoft Office | Microsoft Project | Pendo | Trello | Wix | WordPress

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Proficiencies: Agile & Scrum Methodologies | Budgeting | Data Analysis | Digital Marketing | e-Commerce | Efficiency Enhancement | HTML | IT Project Management | Market Analysis | Negotiation | Operations Management | Product Development | Product Management | Roadmap Planning & Prioritization | SDLC | SQL | Stakeholder Management | Startup | UI Design | UX Research

 

Education:

• Master of Science (M.S.), Management
  Lasell University, 2013 – 2014

• Bachelor of Science (B.S.), Sports Management
  Grand Canyon University, 2010 – 2013

 

Certifications:

• Six Sigma Green Belt, July 2022